Can I request a birthday theme?
Yes. We accept requests for color themes, characters, aesthetics, cute designs, simple styles, and even specific themes for birthday gifts.
What is Our Fav Snack?
Our Fav Snack is a brand of snack hampers and mini gifts perfect for birthdays, small gifts, graduation hampers, surprises for friends, partners, family, or other special occasions.
What products do you sell?
We offer a variety of snack hampers in the form of goodie bags, ziplock bags, drawstring pouches, mini gifts, and custom packages filled with your favorite snacks, tailored to suit the needs of your event.
Can I customize the contents of the hampers?
Yes. You can request specific snacks, a color theme, a greeting card, and even adjust the budget to suit your needs. For customized hampers, the order processing time is approximately 3 days.
Is it possible to exclude certain chocolates or snacks?
Yes. You can request to exclude specific snacks if you don’t want them.
Are small to large sizes available?
Various sizes are available to suit your needs and budget.
Can I mix snacks and non-snack items?
Yes. You can consult with our admin team first about the contents of the hamper you want.
Can I request a design for a guy or a girl?
Yes. We can customize the gift design to be more masculine, feminine, cute, elegant, or simple.
Can you customize the hampers to fit my budget?
Yes. Just let us know your budget, and we’ll help you put together a hamper that fits your needs.
Are the snacks safe?
Of course. We use snacks with expiration dates that are still safe and recent. Our product turnover is also fast, so the quality of the snacks is maintained.
Can I place a last-minute order?
Yes. We will process your order within one business day. For orders received after business hours, delivery will be made the following day.
How do I place an order?
You can place an order directly via WhatsApp or our marketplace by sending your order details and any customization requests.
Is there a minimum order?
There is no minimum order for most products. For event or bulk orders, please contact us directly for a consultation.
How long does the production process take?
Production time varies depending on the type and quantity of the order. For custom orders or large quantities, we recommend placing your order well in advance to ensure it is processed efficiently.
Can I place a large order?
Yes. We accept large orders for office events, community gatherings, birthdays, and other events. We recommend placing your order well in advance to ensure the best possible preparation.
Is same-day or instant delivery available?
Instant and same-day delivery are available for the Jakarta area and surrounding areas. Our store is located in West Jakarta.
Can you ship outside the city?
Yes. We ship throughout Indonesia. For shipments outside the city, we use shipping services such as JNE and SPX.
Is it safe during shipping?
Products are securely and neatly packaged using cardboard boxes and bubble wrap to minimize the risk of damage during shipping.
Can you send it directly to the recipient as a surprise gift?
Yes. We can help you send it directly to the recipient’s address along with a greeting card.
What payment methods are available?
Payments can be made via bank transfer, e-wallet, or the payment methods available on the marketplace.
Is a down payment or full payment required?
A 50% down payment is required for every order, and the balance is due upon receipt of the order.
Do you accept COD?
We do not currently accept COD payments.
Do the product photos match the actual items?
All product photos are original images taken by us, so the products look exactly as they do in real life. If any items or snacks are currently out of stock, we will notify you before your order is processed.
Is this suitable for corporate gifts or office events?
Absolutely. We accept orders for office events, community gift baskets, charitable initiatives, charity events, and various other special occasions.
Can I consult with you before placing an order?
You can contact the Our Fav Snack admin directly via WhatsApp to discuss your concept, budget, and recommendations for the right hampers.